Terms of service
Version 2.0 — last updated 1 January 2025
This is an English translation provided for convenience. The agreement is governed by the Swedish original, which applies if the two differ.
§1 Parties
An agreement between DOT Network (reg. no. 559296-5148, VAT no. SE559296514801, Mandolingatan, Västra Frölunda, Sweden) and the customer. The customer must be at least 18 years old.
§2 Services & availability
Web hosting is activated automatically within 5 minutes of confirmed payment. Domain registration can take up to 24 hours depending on the registry.
§3 Prices & billing
Prices are in SEK excluding VAT (25%). Stated campaign prices are introductory prices valid for the first contract year; the regular price is charged at renewal. Price changes are announced in writing at least 30 days in advance. Invoices are due net 14 days. Accepted payment methods: card (Visa/Mastercard), Swish, bank giro. Automatic renewal with 30 days' advance notice by email.
§4 Domain registration
Subject to ICANN/registry rules. .se/.nu require a valid Swedish personal identity number or organisation number under the IIS policy. WHOIS privacy is offered. Disputes are handled by the Swedish domain dispute board (Domäntvistnämnden, DTN) for .se/.nu, or WIPO for generic domains.
§5 Acceptable use
Strictly prohibited: spam/unsolicited bulk mail/phishing, distributing malware, hacking/port scanning/penetration testing without consent, hosting illegal content, copyright infringement, DDoS/sabotage, disproportionate cryptocurrency mining, GDPR violations, and resource abuse affecting other customers. Breaches lead to immediate suspension without refund and possible legal action.
§6 Liability
Limited to fees paid in the previous 3 months. No liability for indirect loss, lost profit or force majeure. No liability for data loss without an active backup agreement (included only in Professional/Premium).
§7 SLA — 99.9% uptime guarantee
Per calendar month, excluding planned maintenance (announced at least 24 hours in advance).
| Uptime | Compensation |
|---|---|
| 99.0–99.9% | 10% of the monthly fee |
| 95.0–99.0% | 25% of the monthly fee |
| Below 95.0% | 50% of the monthly fee |
Claims must be submitted through support within 14 days of the incident.
§8 Backups
Daily backups on Professional/Premium, kept for 7 days. The Starter plan has no daily backup — we strongly recommend customers keep their own copies. Backups are an aid to disaster recovery, not a guarantee.
§9 Termination
The customer can cancel at any time in the portal; the service runs until the end of the billing period. 30 days to download data after cancellation; data is deleted within 60 days. We may suspend or terminate immediately in the event of breach of contract, non-payment, fraud or an order from an authority.
§10 Changes to the terms
Material changes are communicated by email at least 30 days in advance.
§11 Governing law
Swedish law. Disputes are resolved first through negotiation, then by the Stockholm District Court. Consumers can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, www.arn.se).